Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you open a case, complete verification, or use our recovery services:

• Personal Information: Name, email address, phone number, date of birth, and government-issued identification
• Financial Information: Bank/payment records, cryptocurrency wallet addresses, and transaction history
• Case Evidence: Incident summaries, communication logs, screenshots, and supporting documents
• Recovery Activity: Case milestones, escalation records, and support interactions
• Technical Data: IP address, device information, and usage analytics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our recovery services
• Manage your case, account, and support communications
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security
• Communicate with you about our services
• Provide relevant recovery guidance and safety notices

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data Security

We implement comprehensive security measures to protect your information and case files:

• Encryption of data in transit and at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Secure data centers with physical and digital safeguards
• Employee training on data protection practices

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information is retained while your account is active
• Case and transaction records are kept for compliance and legal support, typically 7 years
• Verification documents are retained as required by applicable regulations
• We may retain certain information after account closure for legal purposes

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Limit how we process your information

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Security Cookies: Protect against fraud and ensure account security
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Third-Party Services

Our platform may integrate with third-party services:

• Payment and Exchange Services: For evidence-based transaction review and reporting workflows
• Analytics Services: To understand platform usage
• Customer Support: For help desk and communication
• Security Services: For fraud detection and prevention

These services have their own privacy policies, and we encourage you to review them.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Legal Information

Important legal information about our recovery services, compliance obligations, and your rights.